Annual client reviews
Bring the client record into the next review
A useful review starts with what has changed. Bring together the client's recorded circumstances, the service history and the work that follows the conversation.
How the work fits together
Start with the review record
Refer to the next review date, review frequency and previous reviews on the advice relationship. Agree who will prepare the information and contact the client.
Revisit the financial picture
Review assets, liabilities, income, expenses, protection and goals. Check the position date and discuss changes rather than assuming the existing information is current.
Keep the service history in view
Refer to notes, documents, the last recorded SoA or RoA date and services promised and delivered. Use that context to prepare the discussion.
Record decisions and next steps
Keep notes with the client record, assign follow-up tasks and record the next review. Give each piece of work an owner and a due date.
What your team works with
- Financial information with a position date
- Review and advice-document history
- Follow-up tasks linked to the client
Illustrative example
A day in an advice practice
Before a review, a client reports a new mortgage and a change in employment. The team checks the recorded financial position, gathers supporting information and prepares questions. After the meeting, the adviser records notes and assigns the agreed follow-up work.
Questions about this workflow
Does a review record replace advice documentation?
No. It helps organise review dates, service history and supporting records. Your practice still prepares the advice and documentation appropriate to the engagement.
Can we record what was promised and delivered?
The advice relationship includes separate records for services promised and services delivered.
Explore the supporting features
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